PROCESS APPROACH TO MANAGEMENT IN THE ORGANIZATIONS OF HOUSING AND UTILITY INFRASTRUSTURE SPHERE
https://doi.org/10.21686/2500-3925-2014-2-84-89
Abstract
The application of process approach to management of an enterprise in the sphere ofhousing and utility infrastructure is examined inthe article. The prevalence of process approachapplication in housing and utility is describedthere. The authors estimated the infl uence of transition to process approach on the qualityof provided services by the example of one ofthe management companies. The authors offered the methodology on the basis of moneyflows compounding procedure, which is usedfor the estimation of economic effect from the inculcation of business processes in management companies.
About the Authors
Nikolay K. Kemaykin
LLC «Group of companies houseManager»
Russian Federation
Russian Federation
Mikhail N. Pavlenkov
Lobachevsky State University ofNizhni Novgorod
Russian Federation
Russian Federation
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Review
For citations:
Kemaykin N.K., Pavlenkov M.N. PROCESS APPROACH TO MANAGEMENT IN THE ORGANIZATIONS OF HOUSING AND UTILITY INFRASTRUSTURE SPHERE. Statistics and Economics. 2014;(2):84-89. (In Russ.) https://doi.org/10.21686/2500-3925-2014-2-84-89
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